RIGHT OF WITHDRAWAL
If you are not satisfied with an item(s) that you have purchased, you have the right to return your item(s) within 14 calendar days after receiving the order.
Simply return the item(s) in the same condition as you received it, with tags attached and in the original packaging. Please completed the return form (click here for link to return form) and send it together with your items.
When your return has been received by our warehouse you will be notified by email. If the conditions are fulfilled for return, you will receive a full refund (ex. return costs) within 7 days from receipt, in the same form of payment originally used for the purchase.
You, the customer, is paying for the freight of the return and is responsible, together with the shipment company, for the goods until they reach us. Return the order at any service point as an ordinary letter/package. We recommend that you choose traceable package
Please fill out the return form and return it together with your item(s) to our return address:
c/o EU Terminalen AB
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If what you receive do not correspond with your order or an item is damaged
If there is a shortage of goods or what you have received is damaged or have faults, please contact firstname.lastname@example.org as soon as possible.
Please inform of your order number, what the fault is and how we can contact you. If the item is damage, please attached a photo of the item/fault with your email.
If possible we will send you a new item or cancel the purchase in accordance to your customer rights. Shipping cost and claims will be reimbursed.
If you want to exchange an item, the easiest and quickest way is to complete a new order in the shop for the product you wish to have instead. Return the item you do not want following the guidelines under "Right of withdrawal" above.
Change your order
If your order has not left our warehouse, we can adjust or cancel your order.
Please contact us before 1 p.m. the same day at phone +47 915 72 196 or email us at email@example.com
If the order has already been shipped, you have to return your order to us. You have to pay the cost for return. See the guidelines under "Right of withdrawal" above.
The customer is only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods
If we receive packages from a customer/recipient who has refused the package sent them by our provider, we reserve the right to charge the customer for all the costs incurred in such return and a handling cost of 30 EUR.
DISPUTE A COMPLAINT
If you by any change do not agree with the handling of a complaint please see The European Online Dispute Resolution Platform to read more about your rights.