SHIPPING & DELIVERY
We ship from our warehouse in Sweden to all countries within the European Union. Unfortunately we do not ship goods outside the EU.
Shipping Cost
The shipping cost is calculated and displayed before you complete your order.
Within EU (except Sweden) we ship with UPS.
Within Sweden we ship with DHL.
Shipping cost to Sweden: 9 EUR
Shipping cost to European Countries: 15 EUR
No unpleasant surprises
All orders within the European Union are shipped on a DDP (Delivery Duty Paid) basis. That means ALL taxes and duties are included in the price at checkout, so you don't have to worry about extra charges to receive your goods.
Shipping partners
Orders within Sweden are shipped with DHL, whilst orders within EU are shipped with UPS Standard.
Delivery Time
We strive to pack and ship your order as soon as possible.
Estimated delivery time for:
Sweden: Approx 2-3 working days
All other countries within EU : Approx. 5-8 working days
Please note delivery might take longer during periods of sales and public holidays.
Where is my order?
After the order has been placed you will receive an order confirmation to the e-mail address you specified when ordering. When your order is shipped from us, you will receive a shipping confirmation and tracking number so you can trace your order.
Can I change the delivery address?
Customers will receive SMS/E-Mail from DHL Express or UPS. You can not change the delivery address once your order has been shipped. Collect your order from a DHL og UPS service point.
Unclaimed packages
If we receive packages from a customer/recipient who has refused the package sent them by our provider, we reserve the right to charge the customer for all the costs incurred in such return and a handling cost of 30 EUR.
Shipments are normally stored for no longer than 14 days by our shipping providers before it is returned to us. Therefore, please note that if you regret a purchase and wish to return the item, you must first pick up the package and then return according to the instructions on our Returns page. Packages that are not collected, are not considered within the Right of Cancellation.
Collar with zip
Soft and comfortable and stretchy